Terms and Conditions
See "How to Order"
1. Minimum Order
There is no minimum order for wines. Should we be unable to fulfil the order due
to insufficient stocks, we will contact you to discuss possible alternatives. It
is our policy to propose wines of a similar style of equal or greater value
where possible. However, we will not substitute alternatives wines without your
For deliveries by public carrier to UK mainland addresses there is a delivery charge of £7 per delivery address for orders under
£200 and a £10 charge for orders under £50 to cover delivery and packaging costs. Your order will be dispatched immediately upon receipt of payment.
For deliveries elsewhere, including deliveries under
us for a quote (and see clause 4, below).
Wines delivered by public carrier
will usually arrive on the day following despatch. It is essential
that you advise us if there is unlikely to be anyone at the delivery address to
receive the wines as an additional delivery charge will be incurred if the
carrier has to effect a second delivery. In these circumstances you will be
invoiced for the second delivery.
Please check carefully all goods at
the time of delivery and sign the delivery note accordingly. Any defective or
corked bottles will be credited only if returned immediately. Claims for
breakages or theft from cases sent by public carrier must be advised in writing
to ourselves within three days of receipt. Breakages must be retained with the
packing for examination by the carrier. Claims for non-delivery must be advised
within one week of the delivery due date (two weeks from confirmation of order).
Subject to delivery terms above, the prices quoted are inclusive of all
charges except where stated otherwise (in particular, wines sold en primeur or
in bond will be subject to duty, VAT and onward delivery at cost). Please
note that where wines have been purchased in bond, payment for duty, delivery
and VAT will be liable to a surcharge of 3% (to cover the cost of processing
them) if paid by credit or debit card.
4. Overseas Orders
Orders placed by customers outside the UK or for delivery outside the UK
should not be placed online as PayPal does not offer us seller protection for
contact us to place your order. Orders accepted by our online system and
paid by credit or debit card or by PayPal will not be binding on The Big Red
Wine Company except by prior agreement.
5. Intellectual property
The Big Red Wine Company website, its style and structure, and the materials
and information contained within are protected by copyright and other
intellectual property rights, and may not be used except as expressly provided
in writing by the copyright holder.
All wines are offered subject to availability. Prices may change as a
result of fluctuations in currency exchanges, excise duty, VAT or other unseen
circumstances. All wines remain the property of The Big Red Wine Company until
paid for in full. The Big Red Wine Company will not be liable for failure to
meet agreed obligations due to prevailing circumstances beyond its control.